Kind Words from Our Happy PUPS

Caroline

merlins mum

“I am absolutely delighted with the photos that you have taken of Merlin. It was extremely difficult to choose just ten from the many that you forwarded to me. You were so patient, kind & professional…I could tell you love what you do!! Very reasonably priced to have your time, the amount & quality of photos but most of all…being able to see my happy healthy boy forever!! Thank you again Iain.”

FAQ

Most frequent questions and answers

How long will the session take?

Sessions will usually take around 45 minutes, but this will depend on your dog & how quickly they tire. I will work quickly to ensure we get the best shots. If I think your dog is getting too tired, I will stop the shoot.

Why do I have to pay an initial non-refundable fee?

The purpose of the initial fee is to secure your session date & time. Bookings will only be confirmed once the fee is paid. If you cancel without notice, I would most likely have been able to book someone else into that slot.

The only time a fee will be refundable is if we have to cancel the session due to, for example, bad weather & cannot reschedule or if I have to cancel the session for any reason & you don’t wish to reschedule.

What happens if I need to cancel?

If you need to cancel, please call me at the earliest opportunity, so I can make the session available for another customer. With plenty of notice, I will be prepared to book 1 more session.

Cancellations with less than 48 hours notice or more than 1 cancellation will not be re-booked & your initial fee payment will be lost.

What happens if I pay the remainder of the fee late?

Your photos will only be released for download once the full amount is paid. Galleries & photos will be deleted completely after 28 days if full payment isn’t made.

Do I need to be at the shoot?

Yes, absolutely. The dog will remain your responsibility at all times. This includes the dog’s welfare and behaviour, including cleaning up after them. I accept no responsibility for the behaviour of your dog.

Also, you will be essential to the success of the shoot, to get the dog active & moving to get the best shots.

Can I bring a friend to help?

Yes, if they can help with the shoot & motivate the dog

What happens if it rains?

I will monitor the predicted weather conditions for the shoot & if it looks like there will be bad weather that will affect the shoot, I will call you to discuss & possibly re-arrange another time.

How & when will I receive my photos?

After the shoot (within 24 hours) I will upload approximately 50 photos onto your personal gallery which you will be able to access by a username & password. These will be watermarked. You then pick your 10 favourites & after the final payment is made, I will remove the watermark & you will be able to download these. These will be in .jpg format only.

If you want additional photos, these can be purchased individually (see pricing for details). Galleries will remain active for 1 year after the shoot.